Refund Policy

Last Updated: November 11, 2026

At Snacky, we strive to ensure that your meals are prepared to the highest standards. If you are not satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be issued in the following circumstances:

  • Your order was never delivered.
  • Your order contained incorrect items that were not what you ordered.
  • The food quality was significantly below standard (e.g., spoiled or uncooked).

2. Non-Refundable Items

Refunds will not be issued for:

  • Change of mind after the order has been prepared.
  • Orders where the customer provided an incorrect delivery address.
  • Minor quality variations that are common in food preparation.

3. Process for Requesting a Refund

To request a refund, please contact us within 1 hour of receiving your order through our WhatsApp support or by calling our hotline. Please provide your order details and a clear photo if the quality is in question.

4. Refund Approval

Approved refunds will be processed within 3-5 business days and will be returned through the original payment method or as Snacky credit, depending on your preference.

5. Contact Information

For any refund-related queries, please message us on WhatsApp using the button on our website.

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